VapingBuy always does best to help customers ,so if you have any problems,pls dont hesitant to contact our customer service by email : firstname.lastname@example.org
1.vapingbuy accepts returns of unopened, unused, undamaged, or defective items purchased on our
store for a refund within 15 days of original purchase.
2.Non-Returnable / Non-Exchangeable / Non-Refundable Merchandise : For sanitary and overall safety purposes,we don’t accept opened or used vaping items,so,pls understanding !
3.DOA, Missing, & Wrong Items : if you received a “Dead on Arrivals” (DOA), Missing, or Wrong Item ,pls contct our customer service first time and they will try their best to help you and if it is conevience for you,Please send us clear picture or video of the problems.
4.If you have purchased the wrong item: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a full refund or exchange,but you need to assure the product unopened,unused, undamaged.
5.If you want cancel the order,pls contact us before the package was sent out,Once the order has been shipped,we will not be able to cancel the order any more ,but if you really dont want it,after you received your package,Pls contact our customer service,they will give you a return address to send it back and once our shipping department received your returned package,we will process the refund at once,but pls note the returned items must be original packaging, unopened, unused, undamaged.
6.All products are 100% authentic,if you happen to receive a fault or non-working product,pls contact our customer service and descripted your problem in details,they will fix for you and never will let you suffer any loss.
7.Returns shipping is NOT pre-paid and refundable ,pls understanding.
8.Failure or damage caused due to improper use or unauthorized repair or Stripped or damaged threads,crooked 510 connection ,it is beyond our warranty,yet,we can still help you and you can contact our customer service,and they will give you best solution way.